FAQ's Your Questions, Answered
Everything you need to know about our genuine 14cm Sweet Puff borosilicate pipes, discreet shipping practices, and lifetime durability guarantees.
Product & Shipping FAQ
Is this genuine borosilicate?
What is the best way to clean it?
Yes. Every Sweet Puff pipe is verified 100% heavy-duty Pyrex-style borosilicate glass. It is engineered to withstand extreme thermal shock and rapid temperature changes without cracking.
For a spotless finish, submerge the pipe in isopropyl alcohol mixed with coarse salt. Shake gently to let the salt scrub the inner walls, then rinse thoroughly with warm water.
How is it packaged and shipped?
What if it arrives broken?
We ship in completely plain, unbranded cardboard boxes with a generic return sender name. No mention of glass, pipes, or Boro Pipes Australia appears anywhere on the outside.
We guarantee safe delivery. In the rare event of transit damage, simply email us a photo of the broken item within 48 hours of arrival, and we will dispatch a free replacement immediately.
Still have questions?
Our Canberra-based support team is available daily to assist with order tracking, bulk enquiries, or transit support.